Support

Need a hand with FloCount? Write to us at support@homilabs.org and we will reply as soon as we can.

Common questions

How do I delete my account and data?

In the app: Settings → Delete my account. Can't open the app? Follow the steps on the [Delete your account](delete-account.html) page.

How do I get a copy of my data?

Settings → Export my data creates a file you can save or email to yourself.

I forgot my password.

On the sign-in screen tap Forgot password? and we will email you a reset link.

I forgot my app-lock PIN.

On the lock screen tap Forgot PIN?. You will be signed out of that phone — your data stays safe in your account — then sign back in and set a new PIN.

Does FloCount work offline?

Yes. Entries are saved on your phone and sync automatically when you're back online.

Can I use FloCount on more than one phone?

Yes. Sign in with the same account and your data is already there.

Is FloCount a medical app?

No. Predictions are statistical estimates and not a diagnosis. See our [Terms of Use](terms.html).

How do I switch to Urdu?

Settings → Language, or the EN / اردو switch on the sign-in screen.